Frequently Asked Questions
Clear answers regarding procurement, laboratory testing standards, and our GLP naming convention.
What is Amino Radiance?
Amino Radiance is a research-focused wellness brand offering carefully sourced peptides, bioregulators, specialty compounds, and complementary research supplies. Our goal is to provide a clear, elevated, and dependable experience from product discovery through delivery.
What makes Amino Radiance different?
We believe quality should never feel confusing or impersonal. Amino Radiance combines thoughtful product selection, transparent documentation, responsive customer support, and a luxury shopping experience designed for both new and experienced researchers.
Are Amino Radiance products intended for human use?
No. All peptides, bioregulators, raw materials, and research compounds sold by Amino Radiance are intended strictly for laboratory, analytical, and research purposes only. They are not intended for human or veterinary use, medical treatment, diagnosis, prevention, or consumption.
Does Amino Radiance provide medical advice?
No. Information provided on our website, product pages, social media, emails, or educational materials is for general educational and research purposes only. It should not be interpreted as medical advice or as a substitute for guidance from a licensed healthcare professional.
Product Quality and Documentation
How are your products sourced?
Amino Radiance works with carefully selected suppliers and evaluates products based on available documentation, manufacturing information, testing standards, and consistency. We take a deliberate approach to sourcing because what is behind the label matters just as much as what is on it.
Are Certificates of Analysis available?
Yes. Certificates of Analysis are available for every research compound carried by Amino Radiance. Please visit our COAs page to view the available documentation for each product.
What does a Certificate of Analysis show?
A Certificate of Analysis may include information such as product identity, purity, batch or lot information, testing date, and the analytical method used. The exact information included may vary depending on the product and laboratory testing performed.
Will the product packaging look exactly like the website image?
Product images are used for identification, presentation, and illustrative purposes. Actual packaging, labeling, vial style, color, or accessories may vary depending on the manufacturer, batch, or inventory availability. Product specifications will remain consistent with the item ordered unless otherwise stated.
Ordering and Payment
What payment methods do you currently accept?
We are currently working to get our standard payment processing system fully operational. In the meantime, Amino Radiance accepts payments through Cash App, Venmo, or USDC.
Payment instructions will be provided during checkout or after your order has been submitted.
Do you offer a discount for using Cash App, Venmo, or USDC?
Yes. Please enjoy 15% off your order when you choose Cash App, Venmo, or USDC as your payment method.
The discount must be applied according to the checkout instructions and may not be combined with other discounts, promotional offers, or coupon codes unless otherwise stated.
Can I change or cancel my order?
Please contact Customer Care as soon as possible after placing your order. Once an order has entered processing or shipment, changes and cancellations may no longer be possible.
Do you accept bulk orders?
At this time, Amino Radiance does not support bulk or wholesale orders.
Shipping and Delivery
How long does order processing take?
Orders are processed within 24 hours. Orders placed on weekends, holidays, or during unusually high-volume periods may begin processing on the next business day.
How much does shipping cost?
USPS shipping is available at a flat rate of $15.95 per order.
How will I know when my order has shipped?
Once your order has been prepared for shipment, tracking information will be sent to the email address provided during checkout. Tracking activity may take additional time to appear after the shipping label is created.
What should I do if my package is delayed?
Shipping carriers may occasionally experience delays outside of our control. Please review your tracking information first. If your package has not moved for an extended period or appears to be lost, contact Customer Care so we can assist with reviewing the shipment.
What should I do if my order arrives damaged?
Please contact Customer Care promptly and include your order number, a description of the issue, and clear photographs of the product and shipping packaging. Do not discard the product or packaging until your request has been reviewed.
Storage and Product Handling
How should research products be stored?
Storage requirements vary by product. Customers should review the product label, product page, Certificate of Analysis, and any available manufacturer documentation. Many lyophilized research materials require protection from heat, moisture, and direct light, but individual storage requirements may vary.
Does Amino Radiance provide reconstitution instructions?
No. Amino Radiance does not provide reconstitution instructions, dosing protocols, injection guidance, treatment plans, or individualized medical instructions.
Returns, Replacements, and Order Issues
Can research products be returned?
Due to the sensitive nature of research compounds and the importance of maintaining product integrity, chain of custody, and contamination prevention, research products are generally not eligible for return once shipped.
What should I do if I receive the wrong product?
Contact Amino Radiance by phone or email within 72 hours of delivery. Please provide your name, order number, a description of the issue, and clear photographs of the product and packaging.
Verified fulfillment errors will be reviewed and corrected according to our replacement policy.
Are shipping fees refundable?
Original shipping charges are generally nonrefundable unless the refund or replacement results from a verified Amino Radiance fulfillment error.
Customer Support
How can I contact Amino Radiance?
Amino Radiance Customer Care can be reached by phone at 757-500-5162 or by email at customercare@aminoradiance.com.
Please include your full name, order number when applicable, and a clear description of how we can assist you.
When should I expect a response?
Customer inquiries are reviewed during regular business hours. Response times may be longer during launches, holidays, high-volume sales, or weekends, but every message is important to us.
I am new to research compounds. Where should I begin?
Start by reviewing the educational information, product categories, research descriptions, and Certificates of Analysis available on our website. Customer Care can help explain product listings, documentation, and the ordering process but cannot recommend products for personal medical conditions or provide dosing or reconstitution guidance.