Effective Date: September 2, 2026

Amino Radiance is committed to processing and shipping customer orders promptly, securely, and accurately.

Order Processing

Orders are generally processed and prepared for shipment within 24 hours of receiving order notification.

Orders placed during weekends, holidays, carrier closures, or other circumstances outside of normal business operations may experience a reasonable delay.

If an order cannot be shipped within the normal processing period because of an inventory issue, address verification issue, payment review, severe weather, carrier interruption, or other unexpected circumstance, Amino Radiance will make reasonable efforts to notify the customer.

Shipping Carriers

Amino Radiance currently uses USPS and UPS for domestic order fulfillment.

Carrier selection is generally based on the total order value as follows:

  • Orders under $200: Shipped via USPS.

  • Orders from $200 through $500: May be shipped through USPS or UPS at the discretion of Amino Radiance based on package size, destination, security considerations, and available carrier services.

  • Orders over $500: Shipped via UPS.

Amino Radiance reserves the right to use an alternate carrier or shipping method when reasonably necessary because of carrier availability, service interruptions, destination restrictions, package requirements, or security considerations.

Shipping Confirmation and Tracking

When available, customers will receive shipping confirmation and tracking information after their order has been processed for shipment.

Tracking information may require additional time to update after the carrier initially receives or scans the package.

Estimated delivery dates provided by USPS, UPS, or another carrier are estimates and are not guaranteed by Amino Radiance.

Shipping Charges

Applicable shipping charges will be displayed during checkout or otherwise communicated before completion of the order.

Shipping charges may vary based on the order value, selected shipping method, destination, package size, carrier requirements, or available shipping services.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address at the time an order is placed.

Customers should carefully review:

  • Recipient name;

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • State;

  • ZIP Code; and

  • Other information necessary for successful delivery.

Amino Radiance is not responsible for delays, misdelivery, returned packages, or delivery failures caused by inaccurate or incomplete shipping information provided by the customer.

Customers should contact Amino Radiance as soon as possible if they discover an address error.

Once an order has been transferred to the shipping carrier, Amino Radiance may not be able to modify the delivery address.

Returned Packages

If an order is returned to Amino Radiance because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or other customer-related delivery issue, the customer may be responsible for additional shipping charges before the order is reshipped.

Returned research products will be handled in accordance with Amino Radiance quality-control procedures and the applicable Refund & Replacement Policy.

Lost or Delayed Packages

Once a package has been accepted by USPS, UPS, or another authorized shipping carrier, delivery timing is subject to the carrier’s operations.

Carrier delays may occur because of:

  • Severe weather;

  • Transportation interruptions;

  • Holidays;

  • High shipping volume;

  • Incorrect routing;

  • Natural disasters;

  • Service disruptions; or

  • Other circumstances outside the reasonable control of Amino Radiance.

Customers experiencing a significant delivery delay should contact Amino Radiance so that available tracking information can be reviewed and, when appropriate, a carrier inquiry may be initiated.

Packages Marked Delivered

If tracking information shows that a package was delivered but the customer cannot locate it, the customer should first:

  1. Confirm the shipping address on the order;

  2. Check the delivery location and surrounding property;

  3. Ask household members or others who may have accepted the package;

  4. Check with neighbors, building management, mailroom personnel, or front-desk staff when applicable; and

  5. Contact the applicable carrier for additional delivery information.

Customers may also contact Amino Radiance for assistance reviewing the available tracking information.

A carrier’s confirmation of delivery may be considered evidence that the shipment was delivered to the address provided with the order, subject to review of the individual circumstances.

Damaged Shipments

Customers should inspect their package promptly after delivery.

Orders that arrive visibly damaged, contain damaged products, contain incorrect products, or are missing items should be reported to Amino Radiance within 72 hours of confirmed delivery.

Customers may be asked to provide photographs of:

  • The shipping box or mailer;

  • Shipping label;

  • Internal packaging;

  • Damaged product; and

  • Other relevant portions of the shipment.

Claims involving damaged, missing, or incorrect items will be handled in accordance with the Amino Radiance Refund & Replacement Policy.

High-Value Orders

Amino Radiance may require additional delivery protections for certain high-value orders, including enhanced tracking, insurance, or signature confirmation when appropriate.

These measures are intended to protect both the customer and Amino Radiance against loss, theft, delivery disputes, or unauthorized receipt.

Shipping Restrictions

Amino Radiance reserves the right to decline, cancel, or restrict shipment to locations where shipment of a particular product would violate applicable law, carrier restrictions, or other legal or regulatory requirements.

Customers are responsible for ensuring that products ordered through Amino Radiance may lawfully be purchased and received within their jurisdiction.

Contact Amino Radiance

Customers with questions regarding order processing, tracking, delivery, or shipping issues may contact Amino Radiance through the Contact Us section of the website.

When contacting Amino Radiance regarding a shipment, customers should provide their name, order number, and relevant tracking information so the matter can be reviewed promptly.