Effective Date: September 2, 2026

At Amino Radiance, we take product quality, order accuracy, and customer service seriously. Due to the specialized nature of the research products and materials we offer, all sales of research products are considered final once an order has been processed and shipped.

Refunds

Amino Radiance does not offer refunds for change of mind, buyer’s remorse, accidental purchases, or products that are no longer wanted after an order has been processed.

Research products cannot be returned or restocked once they have been shipped due to product integrity, quality-control, and safety considerations.

This policy does not limit our responsibility to correct orders that arrive damaged, incomplete, or incorrect.

Damaged, Incorrect, or Missing Items

Customers must inspect their order promptly upon delivery.

If an order arrives:

  • Damaged during shipment;

  • With an incorrect product;

  • Missing an item from the order; or

  • With another verifiable fulfillment issue;

the customer must contact Amino Radiance within 72 hours of confirmed delivery.

Customers may be asked to provide photographs of the product, packaging, shipping materials, shipping label, and any visible damage so that the issue can be properly reviewed.

Once the claim has been verified, Amino Radiance may, as appropriate:

  • Replace the affected product;

  • Replace a missing or incorrect item;

  • Issue store credit; or

  • Provide another appropriate resolution based on the circumstances.

A refund may be issued when Amino Radiance determines that replacement or another reasonable resolution is not available.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Amino Radiance is not responsible for orders that are delayed, misdirected, returned, or delivered incorrectly because of inaccurate or incomplete information supplied by the customer.

If an order is returned to Amino Radiance because of an address error, additional shipping charges may apply before the order can be reshipped.

Order Cancellations

Cancellation requests should be submitted as soon as possible.

An order may be canceled if the request is received before the order has entered processing or fulfillment.

Once an order has been processed, packaged, or shipped, cancellation may no longer be possible.

Shipping Damage

If a shipment appears visibly damaged upon arrival, customers should retain the original packaging and shipping materials until the claim has been reviewed.

Amino Radiance may request photographs or other documentation necessary to evaluate the shipment and, when appropriate, assist with a carrier claim.

Research Product Returns

For product-integrity and quality-control reasons, Amino Radiance does not accept physical returns of research products after they have been shipped.

Customers should not mail or return products to Amino Radiance unless specifically instructed to do so by an authorized Amino Radiance representative.

Chargebacks and Payment Disputes

Customers are encouraged to contact Amino Radiance directly regarding an order concern before initiating a payment dispute or chargeback.

We are committed to reviewing legitimate order concerns and working toward an appropriate resolution in accordance with this policy.

Submitting a chargeback does not replace the customer’s obligation to comply with the terms of this Refund & Replacement Policy.

Policy Abuse or Fraud

Amino Radiance reserves the right to deny refund, replacement, or credit requests involving suspected fraud, altered documentation, repeated policy abuse, or claims that cannot reasonably be verified.

Contacting Amino Radiance

Questions or concerns regarding an order, refund, replacement, or shipping issue may be submitted through the Contact Us section of the Amino Radiance website.

When contacting us about an order, please include your name, order number, a description of the issue, and any requested supporting documentation.

Amino Radiance will make reasonable efforts to review and respond to customer concerns promptly and fairly.